Shipping policy

發貨處理時效 | Order Processing Time

請於付款前確認以下資料正確：Please verify the following before payment:

✓ 選購產品的數量 Purchase Quantity
✓ 款式、型號、容量及香味 Product Style, Model, Volume and Scent
✓ 收件人姓名、聯絡電話、送貨地址 Recipient name and Contact number
✓ 送貨地址 Delivery Address
✓ 付款金額與付款方式 Payment amount and method

我們將於付款成功後 2-4 個工作天內發貨（預售產品除外）。如因庫存或其他因素延誤，我們將通知顧客。若如顧客不接受新的發貨日期，可選擇取消訂單，並按原付款平台及付款方式安排退款。

Orders will be shipped within 2-4 business days after successful payment (excluding pre-order items). If delays occur, we will notify you. If the new delivery date is not acceptable, customers may choose to cancel the order and a refund will be processed via the original payment platform and payment method.

採用物流方式 | Delivery Methods

我們會根據訂單體積、重量及送貨地點選用以下物流方式：
We select delivery methods based on order size, weight, and destination:

① 順豐速運 SF Express｜京東物流 JDL

適用於大多數中小型產品
運送時間：約 2–5 個工作天（一般為 2–4 天）
顧客可使用派送通知電郵或 Whatsapp 中的追蹤號碼查詢運單

Suitable for most small to medium items
Delivery time: approx. 2–5 business days (typically 2–4)
Tracking number provided via email or Whatsapp

② 自家物流 In-House Delivery

大型或超重訂單由我們安排司機送貨
運送時間：發貨日起計 5 個工作天內完成
我們將以 WhatsApp 或電郵通知送貨日期

Delivered by our own drivers
Delivery within 5 business days from dispatch
Delivery date will be notified via WhatsApp or email

自取服務 | In-Store Pickup

如選擇「門市自取」，請於收到「出貨通知電郵」後 1 個工作天後，於營業時間內前往指定地址，憑單號及購買憑證領取產品。

If you choose “In-Store Pickup,” please visit the designated location during business hours at least 1 business day after receiving the “Shipping Notification Email.” Present your order number and proof of purchase to collect your items.

→ 取貨地址 Pickup Address：
香港銅鑼灣波斯富街 67 號商舖 Shop 67 , Percival Street, Causeway Bay
→營業時間 Business Hours：
星期一至日12:00-21:00 Monday to Sunday

配送服務與運費 | Delivery Service & Shipping Fees

香港及澳門訂單運費劃一 HK$40；全單淨消費滿 HK$500 即享免運費（不包括愉景灣、馬灣、栢麗灣及離島地區）。

Hong Kong and Macau orders: HK$40 flat shipping fee. Free shipping on net orders of HK$500 or more (excluding Discovery Bay, Ma Wan, Park Island and outlying islands).

澳門訂單：運送時間約 5–10 個工作天，視乎速遞安排。
Macau orders: approx. 5–10 business days, subject to courier availability.

其他地區：網上結帳暫只接受香港及澳門地址。如需寄往其他國家或地區，請透過 WhatsApp 查詢運費報價。
Other destinations: online checkout accepts Hong Kong and Macau addresses only. For delivery to other countries, please WhatsApp us for a shipping quotation.

送貨須知 | Delivery Notes

① 偏遠地區（如愉景灣、馬灣、栢麗灣及離島）將收取不多於 HK$20 附加運費。請於下單前聯絡客服確認物流安排及額外費用。 A surcharge of up to HK$20 applies to remote areas. Please contact customer service through Whatsapp before ordering to confirm logistics and fees.
② 如送貨需上下樓梯，每層收取 HK$50 樓梯費；如送貨地址與可泊車點距離超過 100 米，只限最近地點交收。 A stair fee of HK$50 per floor applies. If the delivery point is over 100 meters from a parking spot, delivery will be made to the nearest accessible location.
③ 請確保送貨地址有人收貨或管理處可代收。若未能完成派送，我們將收取 HK$60 行政費並安排不多於一次的重新派件。 Ensure someone is available to receive the delivery. If delivery fails, a HK$60 administrative fee will be charged for one re-attempt.
④ 如遇惡劣天氣（如八號風球或黑色暴雨），送貨服務將暫停並另行安排。 Deliveries will be suspended during severe weather (e.g., Typhoon Signal No. 8 or Black Rainstorm) and rescheduled.

爭議與法律 | Disputes & Legal

如有任何爭議，本公司保留一切最終決定權。 In case of any dispute, the Company reserves the right of final decision.

此送貨及自取政策亦屬於本公司《銷售條款及細則》的一部分。 This Delivery & Pickup Policy forms part of our Terms and Conditions of Sale.

最後更新：30 Oct 2026
Last updated：30 Oct 2026